At Giant Meteor for President, we strive to provide high-quality products to our customers. We partner with Printful for our print-on-demand services. Please read our return Made to order. Made for you.
Most Giant Meteor for President merchandise is printed and fulfilled on demand. This means your items are produced specifically for your order rather than pulled from a warehouse of preprinted merchandise.
Because of this, we do not accept returns or exchanges for buyer's remorse, incorrect sizes, or color preferences.
However, if your order arrives damaged, defective, misprinted, or incorrect, we'll work with you to make it right.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive a product that is damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of receiving your order.
Depending on the issue, eligible claims may qualify for:
- A replacement product at no additional cost.
- A refund to your original payment method.
To help us resolve your issue, please provide your order number, a description of the problem, and clear photographs showing the affected product. For printing defects, include a photograph showing the entire design and a close-up of the problem.
We will review the information and coordinate with our fulfillment partner to determine the appropriate resolution.
Please do not return or mail any items without contacting us first. In most approved quality-related cases, the defective item does not need to be returned.
RETURNS & SIZE EXCHANGES
Because each product is made to order, we cannot offer returns, refunds, or exchanges for:
- Ordering the wrong size.
- Choosing the wrong color or product variation.
- Changing your mind after placing an order.
- Personal preferences unrelated to a product defect.
Please review the size charts, product descriptions, and available colors before completing your purchase.
If you receive a product that was manufactured in the wrong size or color compared with your order confirmation, that is considered a fulfillment error and may qualify for a free replacement or refund.
ORDER CHANGES & CANCELLATIONS
Orders may enter production shortly after being placed.
If you need to change or cancel an order, contact us immediately. We can accommodate cancellation requests only if the order has not entered fulfillment.
Once production has begun, we cannot guarantee changes or cancellations, and the order is generally no longer eligible for cancellation or a refund based on a change of mind.
LOST OR MISSING PACKAGES
If your package hasn't arrived, please check the tracking information provided in your shipping confirmation.
If the estimated delivery date has passed and your package still hasn't arrived, contact us so we can investigate.
Lost shipment claims must be reported within 30 days of the estimated delivery date.
If a shipment is confirmed lost in transit and the claim is approved, we can arrange a replacement at no additional cost or an appropriate refund.
If tracking indicates that your package was delivered but you haven't received it, please check with household members, neighbors, and your local delivery carrier. Contact us if the package is still missing. We will review the circumstances, although a replacement or refund cannot be guaranteed for packages marked as delivered.
INCORRECT SHIPPING ADDRESSES
Please verify your shipping address before completing checkout.
We cannot guarantee delivery or offer free replacements for orders shipped to an incorrect or incomplete address supplied at checkout.
If a package is returned to our fulfillment provider because of an incorrect address or an unsuccessful delivery, reshipping may be possible at an additional cost.
Contact us promptly if you notice an address error. We will attempt to correct it if the order's fulfillment and shipping status allows.
REFUND PROCESSING
Once a refund request is approved, we will process the refund through our store.
Approved refunds are ordinarily returned to the original payment method. The time required for the funds to appear depends on your payment provider or financial institution.
We will notify you when your refund has been processed.
HOW TO REPORT A PROBLEM
If there's a problem with your order, contact Giant Meteor for President customer support through sales@giantmeteorforpresident.com.
Please include:
- Your order number.
- The email address used at checkout.
- A brief description of the issue.
- Clear photographs of the affected item, if applicable.
For damaged, defective, incorrect, or misprinted items, contact us within 30 days of receiving your order. For lost shipments, contact us within 30 days of the estimated delivery date.
We will review your request and help determine the next steps.
ADDITIONAL INFORMATION
Our merchandise is fulfilled by third-party print-on-demand production partners, including Printful. Refund and replacement claims are handled by Giant Meteor for President in accordance with our store policies and applicable fulfillment-provider requirements.
This policy does not limit any rights or remedies available to customers under applicable consumer protection laws. Where local law provides additional cancellation, return, refund, or warranty rights, those requirements take precedence.
For more information about the fulfillment process, visit Printful.
Giant Meteor for President reserves the right to update this policy. Any changes will be published on this page.